You are entitled to return your order, provided that you notify us no more than fourteen working days after the day on which you receive the product.
If you exercise the right to cancel:
You will receive a full refund of the money that you have paid apart from the delivery charge (if applicable) by crediting your original payment card.
Unless the product is faulty, you must bear the cost of returning the product to us. If you fail to return the product within 14 days of your notifying us of the cancellation, we will have the right to recover the product and deduct the cost of recovery from your card.
You are also entitled to a full refund if the product is not available at the time arranged for you to collect it or, if no date is agreed, within 30 days of your placing the order.
After the 30 period has expired, we may charge a re-stocking fee which is 20% of the product price at the time of sale.
If you fail to come and collect the product/s you have ordered at the time we have notified you it is available for collection, we undertake to hold on to it for you for 30 days from that point. Within this period we will attempt to make contact with you.
If you have still not come in to collect the product after that 30 days has elapsed, we will be entitled to regard the contract for the product as cancelled and we will have the right to retain the deposit you have paid as a cancellation charge. We will also have the right to dispose of the product as we see fit.
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